Refunds & Returns
REFUNDS & RETURNS
At By Mariam Ali, each piece is thoughtfully crafted with care and precision. As a small, exclusive label, we take pride in ensuring quality in every order. However, we understand that sometimes things may not work out as expected.
Returns
• We currently do not accept returns or offer refunds on orders, as each piece is made in limited quantities and often tailored to order.
• We encourage you to review all product details, sizing, and descriptions before placing your order. If you have any questions, our team is always happy to assist prior to your purchase.
Exchanges
• Exchanges may be accepted only in the case of a defect or error in the order.
• If you believe your item is damaged or incorrect, please contact us within 48 hours of receiving your order at [insert email address] with your order number and photos of the issue.
• Items must be unworn, unused, and in original packaging to be eligible for exchange
Customized Orders
• All customized or made-to-measure orders are final sale and non-exchangeable, as they are made specifically for you.
Shipping Costs
• Shipping fees are non-refundable.
• In the rare case of an approved exchange, return shipping costs are the responsibility of the customer.
Need Help?
If you have any concerns, please don’t hesitate to reach out to our team at info@bymariamali.com — we’re here to support you.
